Collaboration and frequent communication are the most important elements in creating an effective software solution for your agency.  That’s why we spend dedicated time with you and your frontline staff learning how you do business and listening to the challenges you face.   A project team consisting of key players both at the agency and from SMART will be assembled and will meet often to facilitate the successful implementation plan.  Your project manager will be involved from the very beginning all the way to post-implementation support.

We apply a 7-stage project management methodology designed for close collaboration, consistent and concise communication, on-time delivery, effective risk mitigation, and ultimately, the successful implementation of a tailored solution.  Our methodology is based on proven project management fundamentals and our own experience with many projects of varied size and scope for public safety and law enforcement agencies.