SMART understands that the success of any system is determined by its ease of use, its reliability and how well it supports day-to-day operations.  We design our solutions with these qualities as priorities, and as a result, our clients will attest to the effectiveness and reliability of SMART solutions.  Regardless, operational information management systems are, of necessity, required to perform in dynamic and changing environments.  It is normal that operational issues, human or technical, will arise and require attention.  In the mission critical public safety arena, that means support is needed 24 hours a day, 7 days a week, 365 days a year.

SMART provides knowledgeable client support to ensure mission critical coverage at no additional cost.  Our services are available 24/ 7 via our toll-free support hotline or e-mail.   Friendly and timely responses, accurate and reliable answers, and in-depth knowledge of the problems facing public safety agencies set SMART’s support staff apart from others in the marketplace.  

We are committed to keeping your software current and relevant to meet your needs and support new concepts in public safety.  Accordingly, SMART provides software maintenance and version updates so your software solutions are kept current with the updates and enhancements you choose to implement. 

Existing clients please click here for technical support.